You have a period of 14 calendar days (from receipt of your order, INCLUDING THE DAY IT IS RECEIVED) to request any return if you wish.
In the event of a product return, the customer will be responsible for the shipping costs incurred, as long as the return is not due to an ERROR in the merchandise or TARE of the garment. You can pick up the package at home or drop it off at a GLS parcel shop.
We do not manage changes through the website, the change must be made as a new order.
Returns: Customer Service -> Returns Portal, located at the bottom of our website. The refund will be made to the same payment method used for the purchase or an in-store voucher will be sent by email without expiration.
IMPORTANT: Product returns will not be made with TARA if you have not informed us of this within 24 hours of receipt.
Returns from BALEARIC ISLANDS: exchange@lenifro.com
YOU SHOULD NOT SEND US THE PACKAGE AT YOUR OWN EXPENSE
* SHIPPING COSTS OF THE ORIGINAL ORDER ARE NON-REFUNDABLE, SINCE IT IS A CONSUMED SERVICE.
Refunds will be ordered within a maximum period of 7 days from receipt at our facilities. (It depends on your bank or PayPal, if applicable, whether the payment takes more or less time)
The returned product must be in the same condition in which it was received by the customer, including the labels of each garment.
Lenifro reserves the right to reject returns when: The return request is out of time, receipt of the product used, washed, stained or without labels. In the event that the garments arrive in any of the aforementioned cases, they will not be returned.